Refund policy

For Warrantied Returns, please see our Warranty Page

The applicable parts of our warranty policy that apply to our non-warrantied returns are reproduced below with minor rephrasing or paraphrasing such that they are coherent on their own outside the context of the warranty policy.

Non-Warranty Returns

Buyers who wish to return any working and functional equipment (ie, "wrong equipment ordered") must first request authorization from operations@netequity.com to return the item. 

Returns must be requested within 30 days from date of purchase.

Non-warrantied returns are subject to a restocking fee, the degree of which is determined upon receipt and assessment by the seller. Restocking fee will be based on the original cost of the equipment as stated in the purchase order. To minimize the restocking fee, product must be returned in its original packaging with all accessories as well as in the same physical condition in which it arrived to the Buyer.

The buyer will be responsible for the cost of shipping a non-warrantied return.

Items damaged in transit

Items damaged in transit must have a return requested within 5 business days from date of delivery. Photos must be taken prior to opening the boxes, in accordance with our RMA policy.

Additional information

Equipment approved under an RMA must be received by NetEquity within 14 days of issuance of the RMA. 

Upon issuance of the RMA, the Buyer will return the materials according to the instructions provided for on the RMA. Authorized returns within 30 days of delivery require materials to be returned in their original packaging with all accessories. When an RMA is authorized the provisions of the RMA document are
incorporated into this warranty. Failure to follow the shipping instructions on the RMA, or, to properly package return materials may result in cancelation of the return approval and associated credit.

Remedy

NetEquity will issue a credit for the original purchase price of the equipment to the Buyer, less any restocking fee as outlined above; the credit will be issued within 14 days of NetEquity's receipt of the return and via the original payment method provided by the buyer (through Shopify). Return processing other than through Shopify will be handled on a sui generis basis at the sole discretion of NetEquity's operations team.