Return Policy
NetEquity.com guarantees our products; if an item hasn’t met your expectations, you can send it back. Unlike most businesses, we also guarantee the product selection advice offered by our staff; if an item you’ve purchased based on this advice turns out to be unsuitable, you can send it back. In either case, simply return the item for exchange, refund, repair, or credit. Please contact your sales representative within the return time frame (1-year end user or 30 days reseller) and we will get the return process started quickly.
If you have any questions about our guarantee, please, email us at sales@netequity.com, ask your designated Sales Representative, or call us at (877)582-4726.
Returns and Exchanges
Returns and exchanges must be shipped back with an issued RMA number from your Sales Representative. Please call our Sales Department, if you wish to return or cancel an order placed.
Please note that we are only able to provide a replacement if we currently have it in stock as we are a stocking reseller. If the piece is not in stock and you need a replacement, we will try our very best to find you one.
End user warranty – We offer a 1 Year, hardware warranty from the date the equipment is purchased.
Reseller warranty – We offer a 30 day, hardware warranty from the date the equipment is received.
